Refund Policy

Effective Date: June 2025
Business Name: The Lancing Lawn Ranger
📍 Based in Lancing, West Sussex, United Kingdom
📧 Email: lancinglawnranger@gmail.com

We understand that plans can change. If you need to cancel or reschedule your appointment:

24+ hours notice: No charge. We’ll happily reschedule or cancel at no cost.
Less than 24 hours notice: We reserve the right to charge a cancellation fee of up to 50% of the estimated service cost to cover lost time.
No-shows or missed appointments without notice may be charged in full.

To cancel or reschedule, please email us at lancinglawnranger@gmail.com or contact us via phone as soon as possible.

We reserve the right to cancel or reschedule an appointment due to:

In such cases, we will aim to give as much notice as possible and rearrange at a convenient time.

We aim for 100% satisfaction. However, if you're not happy with our work:

Please notify us within 48 hours of the service.
We will offer to revisit and correct the issue free of charge wherever reasonable.
If a correction is not possible or satisfactory, we may offer a partial or full refund at our discretion based on the nature of the complaint.

Refunds will not be issued for:

Work that was completed as agreed but later changed your mind
Circumstances beyond our control (e.g., plant health issues, weather damage after service)
Missed appointments due to customer inaccessibility

If a refund is approved:

It will be processed via the original payment method
Please allow up to 5 business days for funds to appear, depending on your payment provider

If you need help with a cancellation or refund request, reach out to:

📧 lancinglawnranger@gmail.com . We’ll do our best to resolve any issues promptly and fairly.